Examining Emotions, Attitudes, and Job Satisfaction Case Study

Examining Emotions, Attitudes, and Job Satisfaction - Case Study Example Their effective leadership structure has been illustrated through providing employment opportunities to individuals who possess ambitious and adventurous skills. Moreover, the grocery store provides a cool atmosphere for both its employees and customers. The store hires its managers from within hence; leadership management is maximized since the managers have experience in effectively managing the store. Trader Joe’s ensures that it boosts and maintains its employees by providing them with higher pay rates compared to employees’ pay rates of the competing stores. Trader Joe is able to control successfully real estate costs through purchasing small stores and avoiding prime locations due to high competition. The store also controls products’ costs by implementing the â€Å"one in, one out† policies, which ensures that low-profit products are replaced by high selling products. The store maintains a good customer relationship by listening and acting according to the customers’ preferences. For instance, they remove a product from the shelves when customers give negative reviews concerning the product. The store also maintains a good employee-customer relationship to ensure that it holds a firm grip on its loyal and new customers. For instance, customers can be directed to employees to get their views concerning a certain product. Employees are encouraged to taste the store’s products in order to provide honest reviews concerning the products. Customers are more likely to make choices when provided with a limited number of options compared to a wider variety of option. Trader Joe’s, take advantage of this psychological behavior by controlling the stock of its products; it holds about 2000 products in its store compared to 25,000 to 45,000 products in neighboring supermarkets. The scarcity strategy benefits both the store and its customers since the store is able to make double products sales